--- title: Compliments and Concerns --- [Skip to content](https://mybrokerguy.com.au/compliments-and-concerns#main-content) Monday - Friday: 10:00AM - 7:00PM 1 Day Street Chatswood NSW 2067 Follow My Broker Guy: - - - - [![My Broker Guy logo](https://mybrokerguy.com.au/hs-fs/hubfs/My_Broker_guy_logo1.png?width=507&height=190&name=My_Broker_guy_logo1.png "My Broker Guy logo")](https://mybrokerguy.com.au/) Call Now +61 452 629 565 ![toggle_button-icon](https://2720327.fs1.hubspotusercontent-na1.net/hubfs/2720327/Assets%20-%20Axacus/toggle-1.svg) - [Home](https://mybrokerguy.com.au) - [News](https://mybrokerguy.com.au/news-and-articles) - [Refer](https://mybrokerguy.com.au/refer-a-friend) - [Contact](https://mybrokerguy.com.au/contact) [Start Here](https://secure.brokerpad.com.au/client/lead-capture/1001892/primary-reason) # Compliments and Concerns # Compliments and Concerns At My Broker Guy, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services. We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations. **Compliments** Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process. **Concerns** If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly. You can contact us by whichever of the following means best suits you: Spikey Up Pty Ltd t/a My Broker Guy 1 Day Street Chatswood NSW 2067 email: admin@spikeyup.com.au Phone: 0452629565 If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint. **Need an Update on your complaint** If you have lodged a complaint with us, you can contact us at anytime to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively. **Resolution** We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 24 hours. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation. When we have completed our investigation we will write to let you know the outcome and the reasons for our decision. **Taking it further** We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority. You can contact AFCA at:              1300 56 55 62 (local call cost) or 03 9613 6399              Australian Financial Complaints Authority                   GPO Box 3                   Melbourne VIC 3001               www.afca.org.au   ### Subscribe To Our Newsletter ## START here ### START YOUR REFINANCE [Get Started](https://secure.brokerpad.com.au/client/lead-capture/1001892/primary-reason) #### the Legal Stuff Spikey Up Pty Ltd t/a My Broker Guy ACN: 651 231 668 | ABN: 86 651 231 668 Spikey Up Pty Ltd is a credit representative (534378) of Mortgage Specialists Pty Ltd ACN 612 422 178 Australian Credit License 387025. Robby van Dalen is a credit representative (534377) of Mortgage Specialists Pty Ltd ACN 612 422 178 Australian Credit License 387025  #### Quick Links - [Home](https://mybrokerguy.com.au) - [Contact](https://mybrokerguy.com.au/contact) - [Privacy Policy](https://mybrokerguy.com.au/privacy-policy) - [Terms of Use](https://mybrokerguy.com.au/terms-of-use) - [Compliments and Concerns](https://mybrokerguy.com.au/compliments-and-concerns) #### Recent Posts [![Property Investing vs. Share Portfolio: Which is the Better Investment Strategy?](https://mybrokerguy.com.au/hubfs/Property%20Investing%20vs.%20Share%20Portfolio%20-%20Which%20is%20the%20Better%20Investment%20Strategy%3F.jpeg)](https://mybrokerguy.com.au/news-and-articles/property-investing-vs.-share-portfolio-which-is-the-better-investment-strategy) [Property Investing vs. Share Portfolio: Which is the Better Investment Strategy?](https://mybrokerguy.com.au/news-and-articles/property-investing-vs.-share-portfolio-which-is-the-better-investment-strategy) June 29, 2024 [![How to Get the Best Mortgage for Your Needs](https://mybrokerguy.com.au/hubfs/SMSF_Refinance_couple.jpg)](https://mybrokerguy.com.au/news-and-articles/how-to-get-the-best-mortgage-for-your-needs) [How to Get the Best Mortgage for Your Needs](https://mybrokerguy.com.au/news-and-articles/how-to-get-the-best-mortgage-for-your-needs) July 8, 2023 Copyright © 2026 My Broker Guy. 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